We want you to start your course with confidence. This policy explains what happens if you need to withdraw, change to another batch, or if we have to change a course. It applies to all course and workshop fees paid to LIFN, including fees paid under an offer or bundle.
01At a glance
| When you withdraw | What you get back |
|---|---|
| Before your course starts | Everything you've paid, less a 5% admin fee |
| Within 2 weeks of the start date | 75% of what you've paid |
| More than 2 weeks after the start | No refund — a batch change may still be possible |
Refunds are worked out on the amount you have actually paid at the time you withdraw. If you are on an instalment plan, any instalments not yet due are cancelled when you withdraw. Dates are counted from the official start date of your batch.
02What is not refundable
- Awarding-body fees we have already paid on your behalf — for example VTCT registration or examination fees.
- NASM courses once the course has been activated on your NASM account.
- Online course access and study materials once they have been given to you.
- The LKR 5,000 batch transfer fee.
03Changing to another batch
If you can't continue with your current batch, you can move to a later one instead of withdrawing:
- The course fee you have paid is carried over to the new batch.
- A batch transfer fee of LKR 5,000 applies to each change.
- Ask before your course starts or within the first 2 weeks. The new batch must start within 6 months, and you can change batch up to 2 times.
- Batch changes depend on places being available in the new batch.
04Offers and bundles
- Courses taken under an offer follow the same rules, based on the discounted amount you actually paid.
- If you leave one course from a bundle, the courses you keep are valued at their regular price, and any refund is worked out from what remains.
- An offer price can't be carried over to a later offer or exchanged for cash.
05Workshops
- Up to 3 days before the workshop: full refund, less a 5% admin fee.
- Less than 3 days before, or if you don't attend: no refund.
- You can move free of charge to another date of the same workshop, if available.
06If we cancel or postpone
If LIFN cancels a course or workshop, or postpones it by more than 2 weeks, you can choose either a full refund with no admin fee or a free move to the next batch.
07How to request a refund or batch change
Email office@lifn.lk with:
- your full name and NIC number;
- the course or workshop, and your batch / intake;
- your registration reference (e.g. LIFN-7K3Q9P) and payment receipt, if you have them;
- the reason, and whether you'd like a refund or a batch change;
- for refunds, the bank account the money should be paid to.
We will reply within 7 working days. Approved refunds are paid by bank transfer within 14 working days of approval — including fees that were paid in cash.